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Our vision statement, ‘We Always Care’, is a core ethos that not only delivers enriched experiences for our guests and our invaluable team, but also drives our commitment to personal, social and environmental integrity. Our vibrant urban island of London life pervades a truly human soul, we genuinely care about our proud place in an ever evolving world, our local community and the community that we have become.


We’re committed to minimising the impact that we have on the environment and we care to have a positive affect in our neighbourhood at the centre of this vibrant city. From the bee hives on our roof to the energy efficient kitchens in our basement, we are mindful of all that we can do to reduce energy consumption, conserve natural resources, increase recycling and reduce waste.


We sincerely care about our invaluable team and believe that happiness at the heart of our hotel puts happiness in the hearts of our guests.  We are strongly committed to equal opportunities and diversity and work hard together to ensure that we provide a safe, rewarding working culture and environment.


We are committed to helping the local community and in particular charities within Westminster.  We encourage and motivate our employees to get involved in charitable activities from fund raising events and challenges and through volunteering in our local community.   We currently support five charities within Westminster through various fund raising activities and events: West London Mission; COSMIC (Children of St Mary’s Intensive Care); Woman’s Trust; Orion Orchestra and Sleepsmart and our guests donate £1 per stay.


We take pride in having won many awards over the years for our hotel and hospitality but perhaps those we are most proud of are those for our green initiatives:

Green Tourism for Business Scheme (GTBS)  accredited Gold Star

2018  Sunday Times 100 Best Companies to Work For

2018  GIFFTS Award for Excellence in Community Service

2015  Best Conference Awards for over 1000 delegates

2015 Hotel Cateys for HR Manager, Revenue Manager and Front of House Manager

Proud to be recognised by