Our vision statement, ‘We Always Care’, is a core ethos that not only delivers enriched experiences for our guests and our invaluable team, but also drives our commitment to personal, social and environmental integrity. Our vibrant urban island of London life pervades a truly human soul, we genuinely care about our proud place in an ever evolving world, our local community and the community that we have become.


We’re committed to minimising the impact that we have on the environment and we care to have a positive affect in our neighbourhood at the centre of this vibrant city. From the bee hives on our roof to the energy efficient kitchens in our basement, we are mindful of all that we can do to reduce energy consumption, conserve natural resources, increase recycling and reduce waste.


We sincerely care about our invaluable team and believe that happiness at the heart of our hotel puts happiness in the hearts of our guests.  We are strongly committed to equal opportunities and diversity and work hard together to ensure that we provide a safe, rewarding working culture and environment.


We are committed to helping the local community and in particular charities within Westminster.  We encourage and motivate our employees to get involved in charitable activities from fundraising events and challenges and through volunteering in our local community.   We currently support four charities within Westminster through various fundraising activities and events: West London Mission; COSMIC (Children of St Mary’s Intensive Care); Woman’s Trust and Sleepsmart and our guests donate £1 per stay.


2023 EarthCheck Bronze Benchmarked

2022 The Cateys Best Conference and Banqueting Team

2021 Springboard Virtual Awards for Excellence Best Employer

2019 The Cateys Manager of the Year – Sally Beck

2019  The Cateys Accessibility Award

2018 Springboard Awards for Excellence Best Employer

2018 London Venue Awards Best New or Refurbished Venue (Silver)

Green Tourism for Business Scheme (GTBS)  accredited Gold Star

2018  Sunday Times 100 Best Companies to Work For

2018  GIFFTS Award for Excellence in Community Service