We Always Care
Sustainability & CSR


We’re delighted to announce that we’ve been Silver Certified by EarthCheck; our chosen partner for our journey towards becoming net zero.

In 2022, we began our journey to net zero by partnering with EarthCheck; the world’s leading business advisory group for the travel and tourism industry. Our commitment to sustainability stems from our vision statement, ‘We Always Care’; a core ethos that not only delivers enriched experiences for our guests and team, but also drives our commitment to the environment. Every team member is part of our Sustainability and Environmental Taskforce and each one of us plays a key role in helping the hotel to reduce our carbon footprint.

EarthCheck helps tourism businesses and destinations become more sustainable through certification, consulting, and training and is widely respected by travellers, brands and destinations globally. Businesses who achieve the EarthCheck certification have been through a rigorous science-backed, people-focused sustainability certification process which gives them the tools they need to measure their impact, and to make business decisions that save money, resources and the planet.


We’re committed to minimising the impact that we have on the environment and we care to have a positive affect in our neighbourhood at the centre of this vibrant city. From the bee hives on our roof to the energy efficient kitchens in our basement, we are mindful of all that we can do to reduce energy consumption, conserve natural resources, increase recycling and reduce waste.


We sincerely care about our invaluable team and believe that happiness at the heart of our hotel puts happiness in the hearts of our guests.  We are strongly committed to equal opportunities and diversity and work hard together to ensure that we provide a safe, rewarding working culture and environment.


We are committed to helping the local community and in particular charities within Westminster.  We encourage and motivate our employees to get involved in charitable activities from fundraising events and challenges and through volunteering in our local community.   We currently support four charities within Westminster through various fundraising activities and events: West London Mission; COSMIC (Children of St Mary’s Intensive Care); Woman’s Trust and Sleepsmart and our guests donate £1 per stay.


2023 EarthCheck Silver Certified

2022 The Cateys Best Conference and Banqueting Team

2021 Springboard Virtual Awards for Excellence Best Employer

2019 The Cateys Manager of the Year – Sally Beck

2019  The Cateys Accessibility Award

2018 Springboard Awards for Excellence Best Employer

2018 London Venue Awards Best New or Refurbished Venue (Silver)

Green Tourism for Business Scheme (GTBS)  accredited Gold Star

2018  Sunday Times 100 Best Companies to Work For

2018  GIFFTS Award for Excellence in Community Service

Proud to be recognised by