Our values

We take pride in a vision and consistent set of values, evolved and implemented over our 50 years in world class hospitality. Our vision, ‘We Always Care’ is simple, yet a proven success in ensuring enriched experiences, not only for our guests but the invaluable team that makes the Royal Lancaster London the truly exceptional hotel that it is.


Hotel Vision



Our Values

We care to be happy and about the happiness of others

We care to be true to ourselves and others

We care about the facts and facing situations

We care about being engaged in heart and mind

We care to provide an exceptional hospitality experience at every touch point

We care about performance and solutions

We care to praise and acknowledge success

We care about our environment and our future


Modern Slavery Act

Please click here to view the full Modern Slavery Act Statement.

Proud to be recognised by